Partially missing product images in Catalog App Manager and Kiosk

Incident Report for Wondersign Catalog Kiosk

Resolved

The incident has been confirmed resolved. In case you experience any issues, please get in touch with our support team at support@wondersign.com or toll-free at 855-408-9966.

Posted Sep 01, 2020 - 08:33 EDT

Monitoring

The fix has been deployed and our team is monitoring the situation. Any missing images will be restored on kiosks with the next automatic nightly synchronization.

If you experience any missing images on Tuesday 09/01, please manually sync your kiosk. Here's a quick guide on how to do this: https://support.wondersign.com/en/articles/2921189-how-do-i-manually-update-devices-to-reflect-changes-made-in-the-catalog-app-manager

In case you experience any issues, please get in touch with our support team at support@wondersign.com or toll-free at 855-408-9966.

Posted Aug 31, 2020 - 13:02 EDT

Identified

Our team has identified the issue and is currently deploying a fix.

Posted Aug 31, 2020 - 12:19 EDT

Investigating

Our team is currently investigating an issue with partially missing product images for the Ashley Furniture data source. We will provide an update as soon as possible.

Posted Aug 31, 2020 - 12:01 EDT

This incident affected: Catalog App Manager, Android App, Chrome App, and iOS App.